Warranty Policy

At VITALLE, we stand behind the quality of our products.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@usevitalle.com with your order number and clear photos of the issue.

Eligible products may qualify for:

• Replacement
• Store credit
• Refund approval

The warranty does not cover:

• Normal wear and tear
• Misuse or accidental damage
• Damage caused by improper handling
• Cosmetic damage occurring after use

For hygiene and safety reasons, certain personal care and beauty items may not be eligible for warranty claims once opened or used.

Each request is reviewed individually to ensure a fair resolution.

Returns & Refunds Policy

We want you to feel confident shopping with VITALLE.

Under UK consumer regulations, customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• Items must be unused and in original condition
• Products must be returned in original packaging
• Proof of purchase is required

For hygiene and safety reasons, opened skincare, beauty, and personal care products may not be eligible for return unless faulty.

Once approved and received, refunds are processed back to the original payment method within a reasonable timeframe.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To request a return, contact:

support@usevitalle.com